How does authorization via Mapon Go work
Mapon Go is a mobile app for drivers or employees where they can track their driving score and also perform actions that are sent to him from the Manager.
Using this app driver or employee can assign himself to the vehicle by selecting the vehicle from the available vehicle list.
How to link driver to the vehicle via Mapon Go
🔔 Do not forget! To work with Mapon Go driver profile should have a permission to use this app. Mapon user can provide this access by editing Driver profile.
Open your Mapon Go app
Click Select vehicle and choose the vehicle you are going to work or drive with
🚨 Do not select vehicle if you are not working on it, because you can unlink actual driver that is currently operating it.
How to unlink driver from the vehicle via Mapon Go
There are two ways how to unlink driver from the vehicle using Mapon Go (example with Android interface):
manually by selecting other vehicle or pressing Remove vehicle in the Mapon Go app
by enabling Vehicle auto removal feature after a certain time after the vehicle stops
Common issues
First scenario - Vehicle auto removal
If you are using Mapon Go for your business to do driver authorization in the vehicle, then the first reason that may cause 'no driver' situation is Vehicle auto removal option that has been turned on by the Mapon Go user. By enabling this option each time when the vehicle stops and the period that was set for auto removal has passed, driver gets unlinked from the vehicle automatically.
To prevent this situation, you will need to contact your driver who has enabled this feature and ask him to switch it off or increase the period for auto removal.
Example on Android
🚨 There are no ways to adjust these settings remotely without involving Mapon Go user.
Second Scenario - Selecting vehicles for no reason
Sometimes drivers who are using Mapon Go want to check information about vehicles they are not driving at the moment. They go to their Mapon Go account and select the vehicle. If that vehicle is driving and the other driver has been assigned before, this action will remove the driver once the vehicle stops and the driver who has currently selected the vehicle in his Mapon Go account will be shown as the one driving it.
🔔 Important! Please instruct your drivers that they should only select vehicles in the Mapon Go app as part of their duties. All driving related statistics can be viewed without selecting a vehicle.
Third Scenario - Forgetting to select vehicle
If the driver has forgotten to select the vehicle in the Mapon Go app before he started driving, he will not be assigned to that route. He will be displayed only after the first stop.
🔔 Do not forget! If you are using driver assignment in some other way as well, please, make sure, that assignment or driver unlinking was not caused by the other assignment way.