Vehicles Already in Use:
In the Tachograph Data Downloads section go to 'Vehicles' tab and find the vehicle you want to check.
Look at the "Remote Download Support" column to see the status:
⬜ Supported: This means we have successfully communicated to the telematics and tachograph device inside the vehicle in the last 21 days.🟨 Unknown: This means we cannot communicate with the telematics device (for example, the device might not have signal).
🟥 Failing: This status shows up when tracking device cannot communicate with the tachograph device but it could previously.
🟥 Not supported: This indicates we cannot communicate with the tachograph device and we have never been able to do so.
Upcoming Vehicles:
📘 We recommend to use this to check tachograph devices for any new vehicle before adding them to the Tachograph solution.
In the Tachograph Data Downloads section click on the CHECK REMOTE DOWNLOAD SUPPORT button.
Drag and drop or upload from your PC a manually downloaded tachograph vehicle file from the vehicle's tachograph.
Wait for the system to complete the check.
Review the displayed status:
Supported: We have experience downloading files from this kind of tachograph.
Ready for testing: We don't have experience downloading files from this tachograph; testing is required.
VDO CTC programmer needed: A VDO CTC programmer is required to enable remote data downloading.
Additional equipment needed: Remote data download may be possible with additional equipment.
Not supported: The tachograph does not support remote data downloading.