There could be several reasons why your driver or vehicle files are not being downloaded:
Subscription Issues: Vehicle has not been added or has been excluded from the Tachograph solution.
Connection Issues: Ensure that the vehicle is driving or operating in the stable mobile network coverage area and the engine is ON.
Remote Download Support: Verify that remote downloads are supported for the specific tachograph model, tracking device and its settings.
Company Card Issues: Check if the tachograph is properly 'locked' with a company card, and that the card is compatible and active.
(Optional) If you are using depots for different companies under one Mapon account, make sure vehicle is added to the corresponding Depot.Driver Card Issues: Ensure that Driver card is inserted in the corresponding tachograph slot to process the download.
If the issue persists, contact our Client Support Team to check possible technical issues and to get further assistance.
