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Why my files are not uploading?
Updated over 2 months ago

If your files are not uploading, it could be due to several reasons:

  • Pending Status: The files might still be in the upload queue and will attempt to upload later.

  • Blocked Upload Destination: The upload might fail if the upload destination account is blocked, like if a Tachogram account is suspended for an unpaid invoice.

  • Failed Uploads: There may have been an issue during the upload process, which you can check in the Upload Status column. You can try again using the Retry button.

📘 Ensure that no changes were made to the authorization details or API settings by your team or on the upload destination side.

🔔 Keep in mind! If you are having issues uploading to FTP or SFTP servers make sure the subnet 213.175.74.128/25 is whitelisted.

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