Why are cars missing on the map?

There are several reasons why a vehicle can disappear from a map. Some of these reasons relate to understanding the functionality of the Mapon platform, while others relate to user access and permissions.

Favorite vehicles prevent seeing all vehicles on a map

The most common situation encountered by users is the display of a specific vehicle, or several, when logging in.

The reason for this is that you have marked one or more vehicles as Favorites in a previous session. In such cases, an automatic filter on the map is activated, which displays only those vehicles that are marked with a yellow star on a next login session.

The other vehicles are still available to you both in the Fleet section and on the map if you switch to display all vehicles.

✅ If you added vehicle to the favorites accidentally, you can simply click on the yellow star in the Vehicle Data Panel to exclude it from the favorites.

Historical vehicle data is no longer showed on a map

Managing the visibility of historical data of vehicles that are removed from tracking is available to all users who have access to the Fleet module.

So if you were working with reports for a vehicle for which you enabled the visibility of historical data and it suddenly disappeared, it means that another user may have hidden it.

These situations occur because when you enable historical data display in reports, the vehicle is also displayed on the map in black color (as no data) with the red notation that it has no tracking equipment. This can be confusing to users who know that the vehicle is no longer being tracked. To remove it from the map, they disable the display of historical data in reports. Since displaying historical data involves using the map as well, please note that you should notify your colleagues that you are making reports for a previously de-tracked vehicle.

✅ To avoid confusion don't forget to turn off the historical data display when all necessary data has been collected and reports have been created.

You have limited access to view the fleet

It is important to understand if your profile has any limitations set by administrator or user with unlimited permissions.

If you have been granted access to the Mapon platform to perform certain tasks, it is possible that some accesses or units may be unavailable or temporarily unavailable due to managerial decisions.

The easiest way to see if you are restricted is to check if you have a Settings section and a Users subsection available. If not, you have restricted access to the platform and the availability of vehicles for your profile is determined by your Mapon account administrator.

Also, it often happens that a vehicle is equipped with a Mapon tracking device and should be available for you to view, but you cannot see it. This is because the vehicle has not been added to the group of vehicles that are available for you to view, or it has simply not been added to the list of vehicles available to you after it has been equipped with a tracking device.

In all of the situations described above, you should contact your Mapon account administrator or the person who created the profile for you to request that the vehicle be added to the list of vehicles available to your profile.

🚨 Mapon Client Support is not authorized to provide or cancel permissions to users with limited rights.

Vehicle has been temporary deactivated

The service agreement for some Mapon customers provides the ability to temporarily suspend tracking for vehicles that are only used during a certain period of the year. This functionality can be found in the Asset Management section.

🔔 Important! Billing and Asset Management section by default is available only to administrators.

With this feature, a vehicle can be temporarily canceled from the subscription fee without fully de-tracking the vehicle.

In this case, the vehicle will disappear from the map as of the 1st day of the following month and all of its data will be unavailable until tracking is restored.

Vehicle has been removed from tracking permanently

Every vehicle sooner or later stops working for the benefit of the business and is either utilized or sold. In this case it no longer needs to be tracked.

To avoid paying for the tracking of a vehicle that is no longer actually being used or is sold, clients inform their Client Project Manager or Mapon Client Support that the vehicle needs to be removed from tracking permanently.

Our employee uninstalls the specified vehicle in the system, as a result it disappears from the map and all its historical data is recorded and saved in the customer's account and is available for viewing at any time by enabling its visibility in the Fleet section.