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How to set up Two-Factor Authentication (2FA)

How to set up Two-Factor Authentication (2FA)

Updated this week

Where to find 2FA Settings

Go to Settings ➜ Two factor authentication and click the settings icon on the top right corner.
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A window will pop-up with three sections: 'General settings', 'Default settings', and 'Audit log'.

General Settings

In the 'General settings' section, you have the option to specify the company's authentication code delivery method, choosing between SMS or email as the primary method and provide contact persons details.

Authentication code delivery

  • SMS Authentication:
    Select 'Use SMS as the primary delivery method for authentication codes, with email as a backup' for authentication codes to initially be delivered via SMS messages to users. If the first login attempt is unsuccessful, the option for email delivery will become available when requesting a new code.

  • Email Authentication:
    Select 'Use email as the sole delivery method for authentication codes' for authentication codes to be delivered only through email.

Responsible person contact

Under "Provide the responsible person's contact information", enter contact information of the responsible person to contact when there is issues login into your company's account, this information will be displayed to the user in the authorization screen after 3 unsuccessful 2FA code login attempts.

Default Settings

It is possible to define default settings for new user creation in the platform, determining whether 2FA should be enabled for the Web and Manager applications by default.

To enable 2FA for new platform users by default in the Web application and Manager application, navigate to the 'Default settings' section and toggle the switch to the Enable state.

Audit Log

In the 'Audit log' tab you will find three columns:

  • User: The person who performed the action.

  • Action: The task or event that was carried out.

  • Time: The date and time when the action took place.

This table is designed to record various actions, including:

  • Enabling or disabling 2FA for users (Web application / Manager app)

  • Modifications to the company's default 2FA settings

  • When user has made 3 failed Two-factor authentication login attempts

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