How does authorization via Tachograph Data work
If the tracking device is connected to the tachograph and you are using Mapon Tachograph solution, vehicle driver will be updated based on the data that Mapon gets from the tachograph.
📘 There are no additional actions required if you are using Tachograph solution and your tracking device allows to obtain live data from the Tachograph. If you face any issue, please, check common issues or reach out to Mapon Client Support for any further assistance.
🔔 Do not forget! If the driver receives a new tachograph driver's card, it is important to update Tachograph card ID in the Driver's profile before starting using it.
Common issues
First Scenario
If your tracking device and connection type and tachograph model allows to see live data of the tachograph, then driver updates on Mapon will happen according to the driver card changes in the tachograph.
🚨 If the driver has not inserted his driver card in the tachograph's first driver card slot or there are some other technical issues, Mapon will display previous driver or no driver at all.
Second Scenario
If your tracking device and connection type or tachograph model does not allow you to see live data of the tachograph, but you are able to run remote tachograph file downloads, your driver will be always updated once the driver card tachograph file is downloaded.
In case you see unexpected driver change, it means that there could be a driver file download that caused driver changes. In this case, it means that there was incorrect driver before the remote tachograph file download was performed.
✅ In times you have only remote tachograph downloads available, we suggest to use alternative driver assignment process.
🔔 Do not forget! If you are using driver assignment in some other way as well, please, make sure, that assignment or driver unlinking was not caused by the other assignment way.