When your vehicle is displayed with a black icon on the map, it means the tracking device is offline and not sending data.
This can occur for various reasons. Start by checking the vehicle's current condition:
ensure it is in an area with strong mobile network coverage (not crossing state borders, not in a garage, on a boat, in the woods, etc.);
confirm the vehicle is in good technical condition (the battery isn't dead, and there are no blown fuses);
check if the vehicle has been in a repair service where the tracking device might have been disconnected;
verify that no additional equipment is installed in the vehicle that could interfere with the power supply or mobile signal (such as extra heaters for long-distance drivers in winter, mobile microwave ovens, etc.).
Steps to address the issue:
Communicate with the Driver
Contact the vehicle's driver to understand their current location. The device may be unable to connect and send data if the vehicle is near state borders, in tunnel, forest, or other areas with weak mobile network coverage.
The issue may also arise if the driver is using devices that interfere with the network, such as transmitters, extra heaters for winter, or mobile microwave ovens.
✅ When the device is back in an area with strong mobile coverage, it will reconnect and resume data transmission.
Check vehicle fuses
Inspect the vehicle's fuses to ensure they are functioning properly.
A blown fuse could be the reason for the tracking device's lack of power, resulting in an offline status.
🔔 Keep in mind! If the vehicle's battery is depleted, it could also be the cause of the device's power deficiency.
Check recent vehicle activity
Confirm whether the vehicle has been driven in the past few days.
If it hasn't, this could explain the lack of data transmission. Try starting the vehicle and letting it run briefly to see if the tracking device reconnects.
Verify tracking device connection
Confirm whether the vehicle has recently been in repair service and whether the tracking device was disconnected or damaged during the service. Maintenance or repair work may have disrupted the device's connection to a power supply.
For other reasons, please contact our Client Support Team