Camera technical alerts are divided in four types and one special alert.
Power events
Power events
Cameras power lost - The camera has lost power, possibly due to the vehicle ignition being turned off.
Cameras internal battery low voltage - Cameras internal battery is low and it is possible that camera device will power off soon.
Cameras external battery low voltage - This indicates that the power source to which the camera is connected is low, for example, the vehicle battery.
Cameras supply voltage high - This indicates that the camera has detected a high supply voltage. Please ensure that the camera receives the required voltage, and also check that the vehicle does not have any electrical issues that could cause high voltage and potentially harm the device and the vehicle itself.
Cameras low voltage shutdown - This indicates that the camera has turned off due to low voltage.
Storage events
Storage events
SD card not recognized - Most likely, the camera has a memory card inserted that it cannot support or recognize. Please use the recommended SD card model. If the suggested SD card is already in use, please contact our support.
SD card reinserted - This warns that camera's SD card has been physically removed and reinserted.
Storage removed - This indicates that the camera storage has been removed, leading to the camera's functionalities, such as livestream, memory card access, and event detection, to not work. Please ensure that the SD card or disk storage is correctly inserted into the device.
Storage abnormal behavior - The device has detected unusual storage activity, possibly caused by the use of an unsuitable SD card or disk storage. Additionally, this warning may be triggered by storage corruption, capacity issues, or an incompatible storage format.
Storage cannot be accessed - This warning may be due to a faulty storage device, corrupted file system, incorrect storage format, connection problems, insufficient permissions, full storage, or hardware failure.
Cannot write data to storage - The inability to write data to storage may be caused by issues such as a faulty storage device, corrupted file system, incorrect storage format, connection problems, insufficient permissions, full storage, or hardware failure
Storage full - This warning indicates that the device storage is full; consider upgrading the storage capacity or removing unnecessary files from the camera storage to free up space.
Device events
Device events
Camera is not recording - This indicates that the camera is not recording, possibly due to issues with the recording configuration or a technical failure preventing recording.
Cameras SIM card not inserted - This indicates that the mobile data SIM card is not inserted in the camera device, resulting in the camera being unable to function. Please ensure that the SIM card is correctly inserted
Cameras SIM card pin code locked - This indicates that the camera SIM card is PIN code-protected. Please ensure that the camera's network settings are correctly configured, provide the correct PIN code during network settings configuration, or remove the PIN code protection from the SIM card.
Cameras Firmware updated - This indicates that the camera's firmware has been recently updated, ensuring improved performance and adding new features.
Cameras unexpected reboot - This indicates that an unexpected reboot has occurred on the particular device. Possible reasons for an unexpected reboot include software glitches, system errors, power fluctuations, or hardware issues.
Problem with cameras GPS module - This indicates some problems with GPS module functioning. Possible reasons for this warning on the camera device include poor GPS signal, module failure, incorrect configuration, interference, outdated firmware, or physical damage to the GPS module.
Problem with cameras WIFI module - This alert indicates issues with the camera's Wi-Fi module. Possible reasons for this warning on the camera device include poor Wi-Fi signal, module failure, incorrect configuration, interference, outdated firmware, or physical damage to the Wi-Fi module.
Problem with cameras G-Sensor module - This alert signifies problems with the camera's G-Sensor module. Possible reasons for this warning on the camera device include G-Sensor module failure, misconfiguration, interference, outdated firmware, or physical damage to the G-Sensor module.
Mobile connection problem - This alert suggests a mobile connection problem. Possible reasons for this warning on the camera device include poor network signal, SIM card issues, network configuration problems, service provider issues, or temporary network outages.
Camera covered - This notification indicates that the camera is covered. Possible reasons for this warning on the camera device may include obstruction of the camera lens, accidental covering, or environmental factors affecting visibility. Please make sure that the camera's lens is clear and not covered.
Video loss problem - This alert signals a video loss problem. Possible reasons for this warning on the camera device include cable issues, camera connectivity problems, power supply disruptions, camera malfunctions, or recording storage limitations.
Mobile data warnings
Mobile data warnings
Camera exceeds 80% mobile data usage
Camera exceeded mobile data usage plan
Device event blocking
Device event blocking
As our system automatically blocks camera event uploading when events are reported too frequently (this applies to Howen and Streamax devices), we've implemented a special alert to notify users when a camera has been blocked.
To learn more about Automatic Event Blocking, go here.
Supported alerts by camera models
Alert | Concox devices | Queclink devices | Howen devices |
1. Power events |
|
|
|
Power lost | x |
|
|
Internal battery low voltage |
| x |
|
External battery low voltage | x |
| x |
Supply voltage high |
|
| x |
Low voltage shutdown |
|
|
|
2. Storage events |
|
|
|
SD Card not recognized | x |
|
|
SD Card reinserted | x |
|
|
Storage removed |
| x | x |
Storage abnormal behaviour |
| x | x |
Storage cannot access |
| x | x |
Storage cannot write |
|
| x |
Storage full |
|
| x |
3. Device events |
|
|
|
Camera not recording |
| x |
|
SIM card not inserted |
| x |
|
SIM card pin lock |
| x |
|
Firmware updated |
| x | x |
Unexpected reboot |
| x |
|
GPS module problem |
|
| x |
WiFi module problem |
|
| x |
G-Sensor module problem |
|
| x |
Mobile connection problem |
| x |
|
Camera covered |
|
| x |
Video loss |
|
| x |
Camera blocked |
|
| x |