Mapon

Mapon Platform

How does the 'Online Map' section work?

Online Map

What is 'Vehicle Data Panel'?

What is a 'Tracking link' used for?

What is 'Driving rating' in the Vehicle Data Panel?

What is 'Simple route planning'?

What are 'Planned routes' in the Routes tab?

What is the 'red pause icon' for in a selected route?

What do the icons next to distance and fuel values mean?

What is ... ? 

How to set, change, or remove a driver from a vehicle with the Data Panel

How to add, change, or remove a Trailer on a vehicle

How to favourite or unfavourite vehicles

How to plan a route with 'Simple Route Planning'

How to change the type of map

How to switch between map layers

How to create an object from the Online Map

How to add a 'stop' on a route previously taken

How to access the 'Vehicle Settings' from the Online Map

How to view parameter changes along a route

How to create a 'Tracking link'

How to see which driver performed a route

How to customize the Vehicle list and Data panel

How to ...

Why do I see only one vehicle when I log in to Mapon?

Why is there a difference between GPS  and odometer distance readings?

Why can't I plan more routes with 'Route planning'?

Why does the driver change if I have changed it manually?

Why can't I edit a 'Planned route'?

How does the Control device feature in the Vehicle data panel work?

How does the 'Reports' section work?

Reports

What are 'Scheduled Reports'?

What is the 'Custom Value Report'?

What is the 'CAN Report'?

What is ...?

How to customize a report

How to save or export a report

How to favourite and unfavourite a report

How to create, edit, or remove a 'Scheduled Report'

How to use the 'Custom Value Report'

Why is my report not in the 'Scheduled Reports' list?

Why can't I customize this report?

Why can't I find the report I was using?

How can I select the best report for my needs?

How does the 'Alerts' section work?

Alerts

How to add an alert

How to edit or delete an alert

How to export your received alerts

How to ... 

Can I set up alerts to be sent to an email address that's not linked to a Mapon user?

Can I schedule alerts?

What alerts do you recommend setting up?

Can I set alerts to be received on Mapon Driver app?

How can I receive alerts?

Can I set alerts that will be visible only for my user profile?

Why can't I find an alert that I’m sure should be there?

What types of alerts are available on Mapon?

What camera alerts do you have available?

How do 'Objects' and 'Object groups' work?

Objects

What is an 'Object' in Mapon?

What is the 'Recalculate route objects' feature for?

What are 'Global' and 'Private' object types?

What is ... 

How to create an object

How to edit or delete an object

How to create 'custom fields' for objects

How to import objects

How to export objects

How to create, edit, or delete an 'Object Group'

How to use the 'Recalculate Route Objects' feature

How can I view custom field data for objects directly on the map?

Can I add an object with lines instead of a closed shape?

Why can't I use addresses to import objects?

Why can’t I make an object or object group 'Global' and share it with other users?

Can newly created objects be used in historical route reports?

How can I set different colors for my objects on the map?

How does the 'Forms' solution work?

Forms

What do the 'statuses' mean in the Forms section?

What is the role of categories in organizing forms?

What is the 'My clients' tab, and what does it store?

What is the 'Calculate costs' option when making forms?

How to create a new form

How to edit or delete a form

How to make signatures mandatory for all forms

How to view forms and mark them as approved

How to enable notifications for Form updates

How to add and manage clients in the Forms section

How to rename or delete form 'categories'

How to fill out a form on the Mapon Driver app

Can I duplicate an existing form template?

What types of custom fields can I add to a form?

Can I export form data to PDF or other formats?

Can I limit access to certain forms for specific employees or users?

Can I check where a form was submitted?

How do I use form data for invoicing or expense tracking?

What should I do if a form submission is incomplete?

Can I generate a report from form submissions?

Can I edit a submitted Form?

How does the 'Dashboard' module work?

Dashboard

How to add a 'block' in Dashboard

How to edit or delete a 'block' in Dashboard

How to move and re-organize 'blocks' in Dashboard

How to view more details for a 'block' in Dashboard

What types of information can I monitor in Dashboard?

Why can’t I see some blocks or data in my Dashboard?

Can I compare data between different time periods?

How is the average fuel consumption calculated in Dashboard?

How many blocks can I add to the Dashboard?

Can I view driver-specific data in all blocks?

Why are some modules missing or blank in specific blocks?

How does user access impact Dashboard data availability?

How does Driving Log work?

Driving Log

How to set up automatic routing

How to change route type for completed routes

How to manage driving log in the Mapon Driver

Can I edit a route type after it’s recorded?

Can I hide private routes?

How can I use route compensation, and what options do I have?

Can drivers use the mobile app to manage their route modes and other details?

How does route hiding affect access to other platform features?

How do private routes show up on the map?

How does "Messaging" work?

Messaging 

What are "workspaces" in the Messaging section?

How to start a new chat

How to create and manage a Group chat

How to create, edit or delete Workspace

How to favourite, mark as read or mute a conversation

How to customize Messaging notifications

How to use Messaging on the Mapon Manager app

How to use Messaging on the Mapon Driver app

How to archive or leave a conversation

Can I send a message to multiple people at once?

How can I tell if my message has been delivered or read?

What is the difference between a workspace and a group chat?

Can I view the entire message history in a workspace or group?

What happens when I archive a conversation?

How can I unarchive a conversation?

Is it possible to leave a group or workspace?

How can I synchronize Mapon's Messaging with another messaging system?

Is there a storage available for all sent attachments?

Does Mapon delete messages and files from Messaging solution over time?

Why can’t I see a sent message, from my Mapon account, Mapon Driver app or Mapon Manager app?

What is the Route planning solution for?

How does the Route planning work?

Route planning

What are Route warnings and restrictions?

What are the rules for ETA Calculations?

How to start using Route planning

How to manage a Route

How to manage an Order

How to manage an Address

How to optimize and send a Route to a Driver

How to use Route planning in the Mapon Driver app

How to manage Clients in the Route planning

How to import Addresses

How does Navigation work in Route planning?

Why do I see a restriction about a time conflict when optimizing a route?

Why are PTA and ETA times not showing?

Why does the route path look different than expected?

Why can’t I plan a route due to vehicle parameter restrictions?

Why does the planned route duration seem unreal?

Why can’t I send a route to the Mapon Driver app?

Why does the route path look inaccurate?

Why can’t I start a new route in the Mapon Driver app?

Why can’t I start the next address in the Mapon Driver app?

What should I do if I need to skip or change an address in the route?

 ✉ <a href="mailto:support@mapon.com" target="_blank" rel="nofollow noopener noreferrer">support@mapon.com</a>

Mapon Status

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.