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How to create and manage a Group chat
How to create and manage a Group chat
Updated over 2 months ago

🚨 Groups can be created only for direct messaging, not in the Workspace or SMS.

Create a Group

To create a group chat:

  1. In the Messaging module, open the My Messages tab on the left navigation bar.
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  2. Click the messaging icon and select 'Create new group'.
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  3. In the pop-up window, enter a group name and optional photo.
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  4. Add participants to the group from the user and/or driver list.
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  5. Click SAVE. The group will now appear under 'My Messages' and you will be able to start messaging in the main window right away.
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Edit a Group

To edit an existing group chat information:

  1. In the Messaging module, open the My Messages tab on the left navigation bar.
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  2. In the chat list, find the group you want to edit and click on it to open it in the messaging screen.
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  3. At the top right, click the three-dot menu and select 'Group settings'.
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  4. In the pop-up window, edit the group name, image, and participants as needed.
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  5. Click SAVE to apply your changes.
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Manage Roles in Groups

To change roles in a group chat:

  1. In the Messaging module, open the My Messages tab on the left navigation bar.
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  2. In the chat list, find the group you want to edit and click on it to open it in the messaging screen.
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  3. At the top right, click the information icon to view the participant list.
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  4. Hover over the participant to reveal expandable menu on the right.
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  5. Click on it and select one of the options - 'Add admin rights' / 'Remove admin rights' or 'Remove from chat'.
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🚨 You cannot remove the last admin until you assign at least one other admin.

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