Mute a conversation
Muting a conversation lets you take a break from notifications while still staying in the loop. You’ll continue to receive and see all unread messages—you just won’t be interrupted by alerts.
To mute any type of chat:
Go to the
Messaging module.
Open the direct chat, group chat (in the My Messages tab), or workspace (in the Workspaces tab) you want to mute.
Move the mouse over a chat or workspace in the list to reveal the drop-down menu on the right.
In the drop-down menu select Mute.
📘 To unmute, repeat the steps and select Unmute.
Mark chat as read or unread
Marking a conversation as read helps you clear your inbox and stay organized. It’s a quick way to let yourself know you’ve seen everything there—no need to open it if you’ve already caught up.
To mark chat as read or unread:
Go to the
Messaging module.Switch to My Messages or Workspaces tab (and open the specific workspace).
Click the three-dotted icon menu
and choose the option Select messages.
Use the checkboxes to select the direct chats or groups you want to mark as read or unread.
Click Mark as read
or Mark as unread 
as needed.
Add or remove chat from favourites
To add or exclude a chat from favourites:
Go to the
Messaging module.
Switch to My Messages or Workspaces tab (and open the specific workspace).
Click the three-dotted icon menu
and choose the option Select messages.
Use the checkboxes to select the direct chats or groups you want to add or remove from favourites.
Click the star icon
to complete the action.
🔔 If you select chats and groups already in the favorites list along with those that need to be added, only the Add to favourites option will be available.