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What can I do if there are “route restrictions detected”?

If a route shows Route restrictions detected, part of it has a road limitation, such as a weight or height limit, or an access rule. You can change the route, plan it for another vehicle, or accept the restriction if it does not apply.

The route shows Route restrictions detected with the stops it affects, and a red warning triangle between those stops:

On the map, the affected part of the route is marked in red:

🔔 Restrictions never block sending. You can send a route with restrictions to the driver; resolving them first is optional.


Option 1. Change the task or the route

Edit the task: open the task’s menu ⋮ and click Edit task:

Change the address if needed and click Save. The route is recalculated with the new details:

You can also change the route segment on the map: click the affected segment and drag its path away from the restricted area.


Option 2. Plan the work for a more suitable vehicle

If the restriction is about the vehicle, for example its weight, height, or width, a smaller vehicle may be able to use the road:

Tasks stay with the vehicle they were created for. To give the work to another vehicle, plan the route in the Pool and use Move to vehicle or Duplicate to vehicle to assign it to the suitable vehicle. See How to move or duplicate a route or task from the Pool to a vehicle.


Option 3. Accept the restriction

If you are sure the restriction does not apply, you can accept the route as it is.

  1. Go to Map → Tasks → Planning:

  2. Find the vehicle’s card (filter by vehicle group or scroll the list) and click it to open the vehicle:

  3. On the route’s warning, click View details:

  4. Click Acknowledge route with restrictions:

  5. If there is more than one restriction, click Next and acknowledge each one. When the last one is acknowledged, the window closes:

After that, when all restrictions are acknowledged, the route shows Route manually approved and turns yellow:

On the map, each acknowledged segment has a yellow checkmark :

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