Having multiple driver records for the same driver typically occurs when a user with permission to create new drivers creates a new profile for a driver without checking if an existing profile already exists. This can happen if the user does not perform a search for the driver before adding them, leading to the creation of duplicate records.

To prevent this issue, it's important to always search for an existing driver record before creating a new one. This ensures that duplicate profiles are not created and helps maintain accurate and organized driver data.